Job Title: Facilities Team Member

Salary: NMW & Band B (depending on experience) 

Location: Across BLGC sites (Primarily based at Infinity, plus some Support to Hacken Lane)

Reports to:   Facilities Manager

 Contract: Full and/or Part time permanent roles available – Weekend cover is required as psrt of this mix

Hours:  Fixed or rotating shifts possible including, early starts, evenings and weekends

We are looking for flexible, personable, committed, and conscientious team members with a can do attitude. Ultimately it is the role of this team to be at the heart of the organization and seamlessly ensure our facilities run smoothly and that the rest of the staff, our volunteers, the YPs using the facility or even those hiring it have a great experience. This from the warm friendly greeting to knowing they are in a safe and well run facility.

All members of the team will be expected to work across the range of responsibilities, whilst each member may bring different skill sets. The team will, between them, cover the majority of hours that the Infinity facility is open (certainly opens through to evening sessions being well under way).

The roles encompass;  the whole front of house welcome & access, support member management processes, basic facilities support, health and safety, daily checks and routines, daily cleaning as well as spot cleaning throughout the day into the evening, facilitation of external hirers to have a positive experience, help to up sell and administrate facility hire (both during operation hours and out of hours hire), opening and closing the facility where appropriate and anything else which ensures the building runs efficiently and allows others to focus on their core purpose.

Key is ensuring a suitable BLGC welcome to the facility, whilst also maintaining the safety of the building (particularly in terms of managing access and knowledge of whom is on site). General logistical management of the needs of diverse groups of people in the building with a keen eye to the safeguarding across these groups. Address day to day FM-related risks, hazards and threats to people, property and premises and support external contractors in dealing with specialist or more significant FM matters

Main Responsibilities

• Maintain high standards of presentation around the entrance and surrounding grounds to the building (and other facilities) as well as all common parts including Showers, lifts, toilets and corridors. Also to support staff in maintenance of office spaces.
• Be trained as a keyholder and potentially open and or close the building if required.
• Ensure facility management and H&S checks are carried out in accordance with schedule (on Opps Pal). By way of example fire checks, water checks or emergency lighting checks
• Complete building checks and inspections
• Where suitably trained carry out small maintenance tasks.
• Handle building access, deliveries, and contractor protocols –
• To always maintain a warm welcoming & positive image, to be presentable, including tidiness of the reception area. Be the positive first impression BLGC wants to make!
• To provide excellent customer service experience and welcome for our members, parents, visitors, volunteers, third parties using the building and our staff teams.
• To ensure visitors are made to feel welcome and are signposted appropriately and timely.
• • To take ownership of the reception area (in person, phone and e-mails included) and control of knowing who is in the building.
  • To ensure volunteers you come into contact with are made to feel an integral part of the BLGC ‘family’.
  • Ensure members details are verified, up to date and any incomplete information is rectified to ensure safeguarding our members and to comply with GDPR guidelines.  
  • Answer the telephone in a professional, welcoming and helpful manner, take messages and ensure they are forwarded appropriately and professionally.
  • Key cleaning tasks to be carried out before core hours and later in the day, with spot checks and spot cleaning throughout the day (for example periodic checking of toilets and meeting rooms, or spaces prior to an external hire)
  • Coordinate meeting rooms, events and potentially refreshments.
  • • Generally support on-site operations such as office supplies, general admin, managing shared resources.
    • Assist in management and coordination of facility hire (in and out of operational hours).
    • Help with promotion and selling of facility hire even including tours of site for prospective hirers.
    • To attend core training delivered by BLGC. 
    • To work in line with the clubs vision and values at all times.
    • To report any behaviour, conversations or comments which are inappropriate within a setting for children and young people. 
    • To understand and adhere to BLGC policies and procedures at all times with particular emphasis on equal opportunities, health and safety, boundaries and safeguarding.
    • To always promote and safeguard the welfare of children and young people.
    • To attend and actively contribute in staff team meetings and 1:1 supervision.
    • To be an active member of the team and deliver a focused, measurable contribution to BLGC operating in line with Bolton Lads & Girls Club values and principles.
    • To take a creative and enthusiastic approach to making BLGC a valued facility in Bolton and a leader in its field.
    • To promote a positive image of BLGC through your work with children and young people.
    • To assist with ad hoc administrative duties and other reasonable requests from your line manager or the duty manager/session lead.

If you are interested in applying for this position please download and complete the application form and return with your CV to: Head of HR BLGC 18 Spa Road Bolton BL1 4AG or email to recruitment@blgc.co.uk